Return Policy

We want you to feel 100% confident in using our services. That is why we offer a 5-day returns policy. Here’s how it works:

If you are not satisfied with your purchase for any valid reason, simply contact our customer services department (by email at info@matrixcosmetic.com) as soon as you have received your goods and explain that you wish to return the product.

No refund will be honored if the product(s) has been opened, used or damaged (including damage incurred during transit) back to us unless product is faulty. Returns can only be honored if the product(s) in returned intact.

IMPORTANT: YOU MUST CONTACT US PRIOR TO RETURNING A PRODUCT AND ASK FOR A “CUSTOMER RETURNS FORM”. A REFUND WILL NOT BE ISSUED WITHOUT PROPER AUTHORISATION FROM ONE OF OUR CUSTOMER SERVICE REPRESENTATIVES. NO RETURNS WILL BE ACCEPTED AFTER 5 DAYS.

Please allow 3-5 working days for the refund to settle within your bank account before contacting us.